Communication goal selection tool

This tool helps you implement measurable objectives.

  • Start with your defined audience. 

  • Decide the call to action for each audience using objectives think, feel or do based on the messaging, the objective for each audience might be different.

  • The objective of the communication will determine the communication strategy channel and message.

Objective Purpose Example
Know Create awareness around the initiative. Inform people about company financial results.
Know Build consensus around new projects. Build the company brand as a thought leader with key people.
Feel Build an emotional connection between person and company. Build employee pride in the company's corporate responsibility.
Do Drive a specific audience behaviour. Build employee pride in the company's corporate responsibility.
Share Empower employees to talk to their own network. People defend the company's position on an issue.
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Audience listening guide

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Identify your audience