Factors influencing your communication process

In the communication process, the sender's role is to encode their message so the receiver can interpret their message. The receiver's role is to decode and interpret the sender's messages to understand the message. 

Outcomes:

  1. a sender could be misunderstood

  2. a receiver can misread the message

  3. receiver understood the message and chose to disagree.

Underlying elements involved in communications:

  • Participant refers to all people involved in a communication process.

  • A sender (or source) is a person who forms the message and attempts to communicate it through verbal and non-verbal behaviour.

  • A receiver is a person who receives the message and interprets it.

  • Messages consist of both intentional and non-intentional components.

  • Context refers to the setting in which the communication takes place. It can include the physical environment and factors such as the people present and their relationships.

  • Physical and psychological settings make up the context of the communication in the communication process.

  • Channels are the means and pathways by which messages are sent and can include sound, written symbols, non-verbal messages, scent, or the distance between two participants.

  • Rules are guidelines (explicit or implicit) about appropriate and inappropriate.

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Select the right metric for your communications campagin