Communication execution tips

The role of communications in messaging development and execution.

Create message Enable others to communicate Participate in existing conversations

Communication goal: create outcome-focused messages.

Communication goal: Coach person leading the communication. Communication goal: Facilitate continuous information sharing and exchanging through existing networks.

Tips for execution:

  • Start with the business outcomes.
  • Centre message around key outcomes.
  • Engage the audience with messages that trigger an emotional connection.

Tips for execution: 

  • Coach managers and leaders on how to conduct dialogue sessions.
  • Give step by step guide to help managers plan dialogue activities.
  • Teach managers how to be quality listeners and engage employees in the dialogue.

Tips for execution:

  • Monitor what stakeholders are saying about your company.
  • Establish guidelines for responding to criticism online.
  • Provide safe forums for stakeholders to provide feedback and criticism.
  • Teach employees to be spokespersons.
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